Support

Common questions

How do I report a post, event or member?

Open the menu on the post, comment, event or profile and tap Report. We review reports within 24 hours. To stop someone contacting you, open their profile and tap Block.

My workout did not record properly

Check that Kudo Fit has location permission set to "While using the app" and, if you use a wearable or Apple Health or Health Connect, that the connection is turned on in Settings. If it still fails, email us with your phone model and the time of the workout.

Where did my points go?

Points appear a few minutes after you finish or publish an activity. Points earned through faked activities can be removed under our Terms of Use. If something looks wrong, email us and we will check your history.

A partner did not honour my reward

Email us with the reward name and the date you redeemed it, and we will follow up with the partner.

How do I delete my account?

In the app, go to You, then Settings, Account, Delete account. Full details, including how to request deletion without the app, are on our account deletion page.

Privacy and data

To access, correct or download your data, or for any privacy question, contact our Data Protection Officer at dpo@kudo-fit.com. Read our Privacy Policy and Terms of Use.

Company

Kudo Fit is operated by: